What the buyer saw
Save the product title, product description, access instructions, file type, license limits, and refund terms that were visible when the order was placed.
Shopify digital goods checklist
Digital Delivery Proof Checklist
For stores selling downloads, templates, fonts, license keys, courses, memberships, software files, or access codes. Use this to see whether one order can be defended with clear delivery and access proof.
No admin access needed
One order flow
Before disputes
What To Save Per Order
What the buyer agreed to
Keep the checkout consent text, final-sale notice, refund policy version, or digital access acknowledgement tied to the order timestamp.
What the store delivered
Capture the delivery email, app delivery event, download link creation, license key reveal, course account creation, or membership invite.
What the buyer accessed
When possible, store the open, download, reveal, login, or template-access event with timestamp, order ID, user agent, IP region, or app event ID.
Common Weak Spots
Only a receipt exists
A paid order proves the purchase happened, but it does not prove the digital product was delivered or opened.
Terms changed later
A current refund page is weaker than a saved policy version connected to the purchase date.
Proof is scattered
If the proof lives across Shopify, email, download apps, Google Drive, and screenshots, it is slower to use when a dispute window is short.
No access event
For "product not received" claims, delivery plus access proof is usually more useful than delivery alone.
1
Pick one flow
Choose one product URL and one recent order type: PDF, Canva template, font, license key, course, or file download.
2
Trace the proof
List the exact places where the product page, terms, delivery event, and access event are stored.
3
Find gaps
Mark any proof that cannot be tied to the order ID or the purchase timestamp.
4
Package evidence
Turn the proof into a short timeline that can be used in Shopify, Stripe, PayPal, Klarna, or issuer portals.
Quick Self-Score
- 0-2 items saved: high proof gap
- 3-4 items saved: partial proof, likely manual work during disputes
- 5-6 items saved: good foundation, packaging may still need cleanup
- Everything tied to order ID: strong evidence readiness
Want A Fixed Review?
The $29 launch Proof Gap Audit checks one Shopify digital product flow and sends a short report within 24 hours. No Shopify admin access is needed for the first audit.
If setup is ordered within 7 days after the audit, the $29 audit fee is credited toward setup.
Important Boundary
This checklist helps organize delivery evidence and identify missing proof. It does not guarantee processor, bank, issuer, or legal outcomes.